Match the pallet to the packed product
For Chichester orders, consider the packed product before choosing the pallet footprint. Check whether cartons or goods remain within the deck edges, how the weight is distributed and whether the receiver specifies a particular size. We discuss used UK standard 1200 × 1000 mm and Euro-size 1200 × 800 mm options against your brief.
An existing accepted pallet can be a useful reference. Measure its height as well as its footprint and photograph the top, underside and entry openings. This is particularly helpful where a wrapping line, conveyor or customer intake system needs repeatable geometry.
Condition that suits your application
Describe what is acceptable for the goods you handle. Is cosmetic variation fine, or does your customer need a closely matched appearance? Are repairs acceptable, and are there cleanliness or contamination restrictions? Used timber colour alone is not a grade or a strength test.
Tell us about the load, support and handling. Racking, repeated forklift movements and ground-level storage place different demands on a pallet. Agree the required specification before ordering rather than transferring a load rating from another pallet of the same size.
Regular supply and delivery preparation
Set out expected quantities, frequency and notice available. If you pack in batches, explain when the pallets need to arrive relative to packing, and whether your site can store a larger delivery. We can then discuss repeat supply without assuming a fixed stock level or delivery interval.
For the delivery quote, supply the full postcode, receiving contact, booking rules, vehicle restrictions and unloading plan. Mention gates, shared access or limited turning space if they affect your site. Chichester orders are planned from our Havant base with transport and dates agreed in the quote.
Export acceptance and surplus pallets
We can supply used pallets already heat-treated and correctly marked for ISPM 15, or arrange treatment through a registered partner. Tell us the destination, treatment and marking requirement, customer restrictions and shipping deadline. The route is quoted against specification, availability and destination requirements.
Where your customer requests Euro pallets for an exchange scheme, provide the actual acceptance requirement alongside the export brief. Exchange status, ISPM 15 status and operational condition are separate checks. For surplus wooden pallets, send a separate collection brief with photos, quantity, condition and loading details for individual review.
Useful answers
Common questions
What should I have ready for a quote?
Quantity, footprint, construction or matching photos, intended load and equipment, full postcode, access, unloading plan and requested date. Add destination and marking requirements for exports.
Can you supply pallets already marked for export?
Yes. We can supply already heat-treated and correctly marked used pallets or arrange treatment through a registered partner, subject to specification, availability and destination requirements.

